This Cookie Policy explains how Audiack (“Audiack”, “we”, “us”, “our”) uses cookies and similar technologies on the Audiack website and application (the “Service”). It should be read alongside our Privacy Policy.
What are cookies?
Cookies are small text files placed on your device by websites and apps you visit. They are widely used to make sites work, work more efficiently, and provide usage information. Related technologies include local storage, pixels, SDKs, and tags. In this policy, we call all of these “cookies”.
How we use cookies
We use cookies to:
- Operate core features such as secure login, session continuity, CSRF protection, and load balancing.
- Remember preferences (e.g., theme, language, cookie choices).
- Measure usage (aggregated analytics) to improve reliability and usability.
- Communicate relevant service messages and optional marketing (with your consent where required).
Categories of cookies
- Strictly necessary – essential for the Service to function (e.g., authentication, security). These do not require consent under UK law (PECR) but we disclose them.
- Preferences – remember your settings (e.g., language, UI choices). We rely on consent where required.
- Analytics – help us understand how the Service is used (aggregated, de-identified where possible). We ask for consent before setting non-essential analytics cookies.
- Marketing – used to deliver or measure marketing communications (only if enabled and consented).
Your choices & consent
On your first visit, we present a cookie banner to obtain your choices for non-essential cookies. You can change your preferences at any time:
You can also control cookies in your browser settings (e.g., block, delete, or limit cookies). Blocking some cookies may affect Service functionality.
Cookies we use (illustrative)
The exact cookies can vary as we improve the Service. Typical examples include:
| Name | Type | Purpose | Provider | Expiry |
|---|---|---|---|---|
| sf_session / PHPSESSID | Strictly necessary | Maintains authenticated session and CSRF protection (Symfony/HTTP session). | audiack.com | Session |
| XSRF-TOKEN / csrf_token | Strictly necessary | Prevents cross-site request forgery on forms and API calls. | audiack.com | Session |
| cookie_consent | Strictly necessary | Stores your cookie preferences (opt-in/opt-out per category). | audiack.com | 6–12 months |
| ui_theme | Preferences | Remembers light/dark theme and layout options. | audiack.com | 6 months |
| tz | Preferences | Saves your time zone for calendar and reminder views. | audiack.com | 3 months |
| _ga / _ga_* | Analytics | Google Analytics – usage statistics (IP anonymisation enabled where supported). | google.com | 13 months (per region) |
| _hjSession_* / _hjFirstSeen | Analytics | Product analytics & UX diagnostics (consent-based, sampling enabled). | hotjar.com | Session–1 year |
| _fbp | Marketing | Helps deliver/measure ads on Meta platforms. | facebook.com | 3 months |
Note: The list above is indicative. Your actual cookie set depends on features you enable and the region. We update our records when vendors or durations change.
Third-party cookies
Some cookies are set by third parties (e.g., analytics or embedded content). We only deploy non-essential third-party cookies with your consent. Third-party providers are responsible for their own processing—please review their privacy/cookie notices.
Legal basis
- Strictly necessary cookies: placed under the “strictly necessary” exemption in the UK Privacy and Electronic Communications Regulations (PECR).
- All other cookies (preferences, analytics, marketing): placed only with your consent. You may withdraw consent at any time via the button above.
How to control cookies
- Use the Manage cookie preferences button above to change your choices.
- Browser controls: most browsers let you block or delete cookies. See help pages for Chrome, Firefox, Safari, Edge, etc.
- Mobile settings: check your device settings for app-level tracking controls.
- Analytics opt-outs: some providers offer additional opt-outs on their sites.
Retention
Cookie lifetimes vary. Session cookies expire when you close your browser; persistent cookies last for a defined period (see table above) unless you delete them sooner or withdraw consent.
Updates to this policy
We may update this Cookie Policy to reflect changes to cookies, vendors, or legal requirements. Material changes will be communicated via the banner, the Service, or email where appropriate.
Contact
- Email: support@audiack.com
- Postal: Audiack, London, UK, SE28